Terms & Conditions

Content

1. All content created will be approved by the client before it is uploaded. This includes images, videos and text for posts across social media channels.

2. The client has the right to all content and to remove any content at any time from their social media channels.

3. Any changes you may want to make to previously planned content, would need to be relayed to us at least three days in advance.

4. Content will be scheduled and posted via a third party application. The Smart Content cannot be held responsible for any delays or errors caused by third party applications. However, The Smart Content is responsible for making the client aware of any delays or errors.

5. The Smart Content cannot be held responsible for any errors that have already been proofed by  the client.
6. The Smart Content will be responsible for any new errors in content that occur after it has been approved by the client, and will be liable to deduct an amount from the payment in that month only.

Data Protection

1. The Smart Content is liable to look after and secure your data, without sharing any information with third parties without your permission. Data including your contact details and any passwords will be stored electronically with controlled access.

2. Passwords for each social media network will be required by The Smart Content to access your business pages and set them up on third party scheduling tools. These passwords will be secured and will not be accessible.

3. Only social media business pages will be accessed and updated. This will not affect any personal pages.

4. After the termination of your contract, The Smart Content is liable to ensure all passwords are removed from our records. Any contact details will be kept for up to 5 years after termination due to the possibility of re-purchasing our services. However, the client has the right to ask for their data to be completely removed from our database at any time.

Payment

1. A monthly invoice will be generated and payment will be required at the beginning of each monthly cycle. This date will reflect the day we receive your signed contract.
2. Payments should be made by Bank Transfer or Direct Debit.
3. Our terms relating to payment of amounts invoiced and not covered by direct debits, are strictly 21 days net. We reserve the right to add an interest charge of 2% per month simple interest together with any solicitors and/or collection agents costs incurred on any bills remaining unpaid 21 days after presentation.
4. We reserve the right to charge an admin fee if a direct debit payment fails.
5. A set up fee will only be required if business pages were initially created by The Smart Content. The set up fee will be added to the first invoice.
6. The Smart Content will be liable to deduct from a monthly fee for any new errors in content, that occur after it has been approved by the client. However, The Smart Content will not be liable for any errors caused by third party tools, such as issues with servers. The Smart Content will also not be held responsible for errors in content that have already been proofed by the client.
7. The Smart Content is liable to terminate your contract at any time due to unpaid invoices or consistently late payments.
8. Payments should be made in full for any work that was completed before the date the termination of contract was requested.

Termination of Contract

1. The length of contract and termination terms are highlighted in contracts for each different service sent out to the client . Payments should be made in full for any work that was completed before the date the termination of contract was requested.

2. The Smart Content has the right to terminate the client’s contract at any time due to unpaid invoices or consistently late payments.

3. The Smart Content has the right to cancel the client’s contract at any time due to reasons they may see fit, e.g. performance being affected due to a lack of communication between client and provider, lack of support from the client that may be necessary for the service, or any disagreements that could impact the service.

4. Any terminations from either the client or service provider should be confirmed in writing by email or post.